Need help with your account on V360 Exchange? Our support team is available to assist you with registration, verification, deposits, withdrawals, transfers, conversions, transaction statuses, and security-related issues.
Operator information
Contact us
Email: exchange@v360.kg
Support availability: 24/7
How we can help
- Sign up and login issues
- Password recovery and account access
- KYC / identity verification
- Deposits and withdrawals
- Internal transfers
- Fees and limits
- Conversion and transaction issues
- Transaction history and statuses
- Security concerns and suspected unauthorized access
- General feedback and feature requests
Before you contact support
- The email address linked to your account
- A short description of the issue
- The date and approximate time the issue occurred
- Transaction ID, if applicable
- Screenshots, if relevant
Security issues
If you believe your account has been compromised, please contact support immediately by email and describe the issue in as much detail as possible. Do not share your password, one-time verification codes, or private wallet keys with anyone.
Helpful links
Knowledge Base: https://exchange.v360.kg/en/knowledge-base
Privacy Policy: https://exchange.v360.kg/en/documents/privacy-policy
Response and processing
We review all support requests as quickly as possible. Response and resolution times may vary depending on the type of request, the need for verification, and the status of related banking or blockchain operations.